LEGAL REFERENCE

Your Privacy Matters at ratujudi

We built ratujudi around Indonesia's payment flows—QRIS, DANA, OVO, GoPay—and your account security is at the core of how we work. This policy shows you exactly what data...

Account ProtectionPayment SecurityData TransparencyIndonesia-FocusedQRIS & E-Wallet Safe
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ratujudi Your Privacy Matters at ratujudi

Policy Foundation & Jurisdiction

ratujudi operates in supported regions across Indonesia where local law permits. We comply with data protection principles and payment regulations that apply to our markets. Your personal information—name, email, phone, payment details linked to QRIS, DANA, OVO or GoPay—is collected only to set up your account, process transactions and fulfil our service. We do not sell your data. We store information securely

and share it only with payment partners and support systems necessary to run your lobby access and withdrawals.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions – Reach Us

Email Support Send privacy concerns to our data team. We...
Account Settings Log into your ratujudi account to review and...
Live Chat Our support agents can explain specific policy sections...
TRUST MARKERS

Why Our Privacy Framework Holds Up

Encrypted Transactions

Every QRIS, DANA, OVO and GoPay payment moves through secured channels. Your wallet details are encrypted end-to-end and never stored in readable form.

Payment Partner Vetting

We work only with licensed payment providers in Indonesia. Each partner must meet our data protection standards before linking to your account.

Transparent Logs

Your account activity—logins, deposits, withdrawals—is logged and you can review it anytime. We keep audit trails to prove data integrity.

No Third-Party Sales

Your email, phone and payment info are never sold to marketers or brokers. We share data only with processors needed to run transactions.

Regular Security Reviews

We audit our systems monthly to catch vulnerabilities. Any breach detected triggers immediate account notification and corrective action.

Indonesia-Specific Compliance

Our policy aligns with data residency expectations and payment regulations in supported Indonesian regions where we operate.

How Our Privacy Stance Compares

Data Collection Scope
We collect only what's needed for account setup and transactions. No browsing history, device fingerprinting or behavioral tracking across unrelated sites.
Payment Method Handling
QRIS, DANA, OVO and GoPay credentials are tokenized—never stored as plain text. Even our staff cannot view your full wallet details.
Retention Periods
Active account data stays accessible; inactive accounts are archived after 24 months. You can request deletion anytime subject to legal holds.
User Rights Clarity
You have the right to access, correct and request export of your data. Submit requests via email and we fulfil them within 30 days.
Third-Party Disclosure
We disclose data only to payment processors, fraud prevention services and legal authorities when required by local law in Indonesia.
Policy Update Notice
Material changes to this policy trigger email notification to your registered address. You can object within 14 days or close your account.
Cookie & Tracking Use
We use session cookies for login security and lobby navigation. No tracking pixels, ad networks or cross-site cookies are deployed.
AT A GLANCE

What This Policy Covers for You

Account Identity Protection Your name, email and phone are encrypted at rest and...
Payment Data Isolation QRIS, DANA, OVO and GoPay tokens are stored in separate...
Session & Login Security We log you out after 30 minutes of inactivity. Your...
Fraud & Dispute Tracking If an unauthorized transaction is reported, we freeze the account...
Deletion & Export Rights Request your full data archive or account deletion anytime. We...
Opt-Out Options Unsubscribe from promotional emails in one click. Turn off marketing...

Privacy Policy Frequently Asked

We collect your name, email, phone number, date of birth and payment details (QRIS, DANA, OVO, GoPay identifiers) during account signup. We also log your login times, lobby activity and transaction history for security and account management purposes.

Payment credentials are tokenized and encrypted with AES-256 standards. We never store your full wallet numbers. Each transaction is verified by your payment provider before completion. Your payment data sits in isolated vaults separate from your account profile.

We share data only with licensed payment processors, fraud prevention partners and legal authorities when required by Indonesian law. We never sell your email, phone or payment info to marketers, advertisers or data brokers under any circumstance.

Yes. Request account deletion via email and we remove all personal data within 30 days. Some transaction records may be kept for regulatory compliance. You can export your account data anytime before deletion at no cost.

Active accounts retain full data for as long as you use ratujudi. Inactive accounts are archived after 24 months. You can request deletion earlier. Legal holds may extend retention if required by payment or tax authorities in supported regions.

Contact support immediately. We freeze your account, review all login and transaction logs, and work with your payment provider to reverse fraudulent transfers. Investigation results and corrective steps are sent to your registered email within 48 hours.

Yes. We review this policy quarterly and update it as needed. Material changes trigger email notification to your account address. You have 14 days to review and object. Continued use after notice means you accept the updated policy.